I had been working at Taylor's department store for about three years. I took the job when my daughter Melanie began high school. My husband walked out on us years ago and we divorced.

Though I didn't particularly like the job I needed the money. The customers were usually decent enough and most of the staff too. I learnt that to obtain promotion or to earn more money by bonuses you had to "be extra nice" to the floor supervisors and the boss.